Hawaii Tropical Fish Gardens
Operated by Island Aquatic Care LLC
Shipping Overview
We take great care to ensure the health and safety of our live fish and aquatic plants during transit. All orders are carefully packed and shipped from our facility in Mountain View, Hawaii. We currently ship fish and plants to all Hawaiian Islands and the west coast of the mainland USA.
๐ Live Fish & Aquatic Plants (Shipped by Hawaii Tropical Fish Gardens)
Shipping Days & Carriers
- Shipping Days: MondayโWednesday (to avoid weekend delays)
- Carriers: USPS Priority Express or FedEx Overnight/2-Day
- Origin: Mountain View, Hawaii (96771)
- Processing Time: 5โ7 business days
- Shipping Time: 2โ3 business days via priority shipping
- Packaging Fee: $10โ15 per shipment (based on order size)
- Note: Shipments are coordinated to avoid weekend delays to ensure safe arrival of live animals.
Shipping Rates
We select the shipping method based on your location and the species being shipped, always prioritizing the fastest and safest route possible. Shipping rates are calculated at checkout based on package size, weight, and delivery location. We strive to keep shipping costs as low as possible while ensuring safe delivery. Please look for a confirmation email with the invoice for your order with the correct shipping rate, since sometimes rates may vary based on the weight and shipping preference.
Live Arrival Guarantee
We offer a Live Arrival Guarantee on all livestock (fish and aquatic plants), provided the following conditions are met:
- Someone must be present to receive and open the package immediately upon delivery.
- Any issues must be reported within 2 hours of delivery, with clear photos of the packaging and the DOA (Dead on Arrival) items.
- Packages marked as โDeliveredโ by the carrier but left unattended are not covered.
If the above conditions are met, we will offer store credit or replacement (when available), not including shipping costs.
๐๏ธ Dropshipped Products
Printful (Apparel, Accessories, etc.):
- Domestic Shipping (USA):
- Flat Rate Standard: 3โ4 business days after fulfillment
- Express: 1โ3 business days after fulfillment
- International Shipping:
- Flat Rate Standard: 5โ20 business days after fulfillment
- Standard DDP (Canada only): 3โ5 business days after fulfillment (up to 12 business days for Atlantic regions)
Modalyst, DSers, AliExpress, Alibaba (Accessories, Equipment, etc.):
- Processing Time: 5โ7 business days
- Estimated Delivery Time: Up to 30 days (varies by supplier and location)
Returns & Cancellations
- Live Fish & Plants: Due to the nature of shipping live animals, we do not accept returns on live fish or aquatic plants.
- Dry Goods: Unopened, non-perishable items may be returned within 14 days. Buyer is responsible for return shipping costs.
- Order Cancellations: Orders may be canceled before shipment. Once an order has been packed or shipped, it cannot be canceled.
๐ Dropshipped Products (Printful, Modalyst, DSers, etc.)
- Eligible for return only if defective or not as described.
- To request a return or refund:
Contact us within 7 days of delivery at islandaquaticcare.llc@yahoo.com.
Include your order number, a clear photo of the item, and a description of the issue.
We will submit the claim to the dropshipper for review and provide further instructions.
- Return shipping may be required based on the supplier's policy.
โ Additional Notes
- Shipping times may vary depending on supplier location and carrier delays.
- We are not responsible for delays due to customs, weather, or incorrect shipping information.
- Orders may ship in multiple packages.
Weather & Delays
Shipping may be delayed due to severe weather conditions, holidays, or carrier disruptions. We will notify you of any delays and reschedule your shipment for the next suitable window.
Contact Us
If you have any questions or concerns about your order, please contact us immediately:
๐ง Email: islandaquaticcare.llc@yahoo.com
๐ Phone: (808)987-7643
๐ Website: www.hawaiitropicalfishgardens.com
Thank you for choosing Hawaii Tropical Fish Gardens. We are committed to the health of our aquatic life and your satisfaction.
